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Mastering Business Process Improvement: A Guide for FIT2090 Assignment 2 with Real-World Examples

Learn how to excel in your FIT2090 Assignment 2 by understanding BPI, BPR, and lean operations. This tutorial uses a case study approach and timely examples from 2026 trends like AI-driven process automation.

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Introduction to Business Process Improvement and FIT2090 Assignment 2

Business Information Systems and Processes (FIT2090) Assignment 2 challenges students to analyze and improve real-world business processes. This tutorial will guide you through the key concepts of Business Process Improvement (BPI) and Business Process Re-engineering (BPR), using a case study approach. We'll also explore how emerging technologies like AI and automation are shaping process improvement in 2026.

Understanding BPI and BPR

Business Process Improvement (BPI) focuses on incremental enhancements to existing processes, while Business Process Re-engineering (BPR) involves radical redesign. Both aim to boost efficiency, reduce costs, and improve customer satisfaction. For your assignment, you'll choose a topic such as Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), or Lean Operations. Let's break down each concept.

Business Process Improvement (BPI)

BPI uses methodologies like Six Sigma and Lean to identify bottlenecks and waste. For example, a retailer struggling with long checkout lines might implement self-service kiosks. In 2026, many businesses use AI-powered chatbots to handle customer queries, reducing wait times by 40%.

Business Process Re-engineering (BPR)

BPR rethinks processes from scratch. A classic case is Ford's accounts payable department, which reduced headcount by 75% after re-engineering. Today, companies like Uber and Airbnb have disrupted traditional industries through BPR.

Selecting a Case Study for Task I

Your case study should illustrate BPI or BPR principles. Choose a well-documented example like Qantas (BPR) or Toyota (Lean). Ensure you have at least four references, including two peer-reviewed articles. Use APA 7th edition style. For instance, a 2025 article on 'AI in Supply Chain Management' can support your analysis.

Analyzing a Business Process for Task II

Identify a problematic process in a retailer, local government, or insurance company. For example, a local council's pet registration process might require multiple forms and in-person visits. Use process mapping to visualize the current state, then propose improvements using technology like online portals or automated reminders.

Step-by-Step Analysis

  1. Define the process: Scope and stakeholders.
  2. Collect data: Observe, interview, or use forums.
  3. Map the current process: Use flowcharts.
  4. Identify pain points: Delays, errors, customer complaints.
  5. Design improvements: Consider automation, role changes, or policy updates.
  6. Justify recommendations: Link to KPIs like cost savings or time reduction.

Incorporating Emerging Technologies

In 2026, trends like generative AI, robotic process automation (RPA), and blockchain are transforming business processes. For example, an insurance company could use AI to process claims in minutes instead of days. Relate these to your case study to show forward-thinking.

Writing and Presentation Tips

Your report should be around 800 words for Task I. Use clear headings and citations. For the presentation, keep it under 8 minutes, including Q&A. Practice with your partner and use visuals like diagrams. Peer assessment is crucial, so be fair and constructive.

Common Mistakes to Avoid

  • Choosing a case study without enough information.
  • Ignoring peer-reviewed sources.
  • Proposing solutions without data.
  • Poor time management leading to late submissions.

Conclusion

By mastering BPI and BPR, you'll not only ace your FIT2090 assignment but also gain skills valuable in any business career. Start early, collaborate with your partner, and use real-world examples to make your analysis compelling.

References

Hammer, M., & Champy, J. (1993). Reengineering the corporation. HarperBusiness.
Davenport, T. H. (1993). Process innovation. Harvard Business School Press.
Smith, J. (2025). AI in supply chain: A case study. Journal of Business Technology, 12(3), 45-60.
Lee, K. (2026). Lean operations in the age of automation. Operations Management Review, 18(1), 22-35.